Return Policy

What is giotsau's return policy?

If your purchase is not working for you, we’ve got you covered by offering free and easy returns.

In most cases, merchandise may be returned with an original sales receipt when the items are:

  • Unworn, in original condition;
  • Returned with price tags still attached; 
  • Returned in their original box ; and
  • Returned within 45 days* of the original purchase.

We reserve the right to determine whether merchandise without an original sales receipt may be returned. If we determine that a return is warranted despite the lack of an original sales receipt, the item(s) can only be exchanged or a store credit issued in the amount of the lowest price at which the item(s) was offered for sale in the 45 day period* prior to the return. No refunds will be provided in these circumstances.

When returning or exchanging an item, you may be asked to provide your name and phone number. That information and the details of your return will be recorded in a company-wide database that we and our affiliates use to authorized returns, subject to our Privacy Policy.

Items purchased online should be returned by mail to our warehouse.

Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged.

How do I return a purchase?
Items purchased online at should be returned by mail within 45 days of the original purchase. 

Returned items may be exchanged when returned in store. Items returned by mail may not be exchanged. 

Items returned must satisfy the requirements of our Return Policy.

Return by Mail
Click the “Return By Mail” button to use our self-service return portal:
  1. Have your order number and billing zip code ready
  2. Select the item(s) you would like to return 
  3. Print your return shipping label
  4. Ship the item(s) with the return label

Once we receive your return in our warehouse, you will receive a Return Confirmation Email.

From there, we will issue a refund back to your original form of payment.

*Items returned by mail are for refund only. For exchanges, damaged items, or mis-shipments please contact customer care.